FAQs

Frequently Asked Questions

When will my order ship and arrive?
Orders typically leave the warehouse within 1–2 business days, depending on the supplier. In many cases, they may ship the same day. While delays are rare, they can occur. Most deliveries arrive within 4–7 business days. If a longer lead time applies, it will be clearly stated on the product page. We pride ourselves on offering some of the fastest processing and delivery times in the industry—paired with outstanding customer support.

What forms of payment do you accept?
We accept most major payment methods, including:

• Visa, Mastercard, American Express, and Discover

• Apple Pay and Google Pay

What is your return policy?
We offer a 30-Day Satisfaction Guarantee on all products. For complete details, please visit our 30-Day Return Policy linked at the bottom of the page.

How do I cancel an order?
If your order hasn’t shipped yet, you can cancel it for a full refund. Please reach out to us right away at support@elitevenueessentials.com. Once your order has been dispatched, our standard return policy will apply.

What should I do if my item arrives damaged?
Inspect all deliveries upon arrival. If you notice any visible damage—either to the packaging or the product—please note it on the delivery receipt before signing. If you're unsure but suspect possible damage, write “Possible Damage” when signing. For claims, email us photos of the damage at support@elitevenueessentials.com, and we’ll work quickly to offer a replacement or appropriate resolution.

How do I place an order?
To order online, just click “Add to Cart” on your chosen item, then follow the checkout steps. Enter your shipping and payment details, confirm the purchase, and you’re done.
Prefer to order by phone? Call us at 000-000-0000 and our team will help you through the process. You’ll receive an order confirmation immediately after your purchase.

How will I know when my order ships?
Once your order is processed, we’ll send you a shipping confirmation email along with tracking information. If a product is unexpectedly out of stock, we’ll notify you via email or phone within one business day.

Will I get an order confirmation?
Yes, an order confirmation will be emailed to you after checkout. Make sure your email address is entered correctly, and we suggest saving the confirmation email for your records.

Do you charge sales tax?
We are based in Illinois. Sales tax is only applied to orders shipped within the state of Illinois. This often means lower overall costs compared to other retailers.

Can I make changes to my order after placing it?
Absolutely—just contact us at support@elitevenueessentials.com before your order ships. We’ll assist with any changes, including adjusting quantities or updating product selections. If there’s a price difference, we’ll either issue a refund or send a payment link for the balance.